Terms of service


The availability visible on the page of each product, if any, refers to the actual availability in stock at the time you place the order. Expected shipping times vary from 1 to 10 working days depending on the destination and the availability of the shipper.
Even after sending the order confirmation e-mail, there may be cases of partial or total unavailability of the goods. In this case, Silkow will promptly inform you by agreeing & nbsp; the new date of shipment of the product or the refund of any sum already paid.


Product information is available on the website. The images of the products are to be considered indicative and not binding.


All product prices are expressed in Euros and include VAT. Prices can be changed at any time and without notice. Product prices do not include shipping costs.
The price of the products will be that indicated from time to time on the site, except where there is an obvious error. In that case Silkow will notify you as soon as possible, reserving the right to request the right amount or cancel the order.


Online sales are attributable to mail order sales and therefore without the obligation of an invoice as provided for in Article 22 of the Presidential Decree n. 633 of 1972, and without the obligation to issue a tax receipt as provided for in Article 2, letter oo), of the Presidential Decree 21 December 1996, n. 696. The invoice will therefore be sent only to companies with VAT upon specific written request via email, while a simple receipt will be sent to individuals during the purchase phase, unless expressly requested an invoice upon receipt of their tax code.


You can choose the following payment methods: Credit card / Prepaid / PayPal 
CARD: we accept payments by credit or prepaid card with the Visa and MasterCard circuit. Transactions take place in maximum security on the Shopify platform. PAYPAL: payment is made securely with the PayPal platform (all Visa, Visa Electron, Mastercard, Postepay, American Express, Carta Aura cards are accepted). You can use this payment method even if you are not registered with PayPal.


Shipping costs will be calculated automatically at the end of the order, before final confirmation.

These General Conditions of Sale govern the conditions and methods of purchase on www.silkow.com.


In order to purchase on www.silkow.com you will need to fill out the order form in electronic format (cart) and send it electronically following the instructions on the site. By submitting the order form, you accept and undertake to observe these General Conditions of Sale in relations with Martina Pignaffo (sole proprietorship).
Once the contract is concluded,Martina Pignaffo (sole proprietorship) - later also Silkow-  will send you a receipt of the purchase order by e-mail, containing a summary of the information relating to the essential characteristics of the product, a detailed indication of the price, the method of payment and the cost of delivery. Check the correctness of the data entered during the purchase. & Nbsp; Silkow reserves the right not to accept incomplete or missing orders of fundamental data.


Deliveries take place on working days from Monday to Friday and entrusted to our shipping partners whose choice is at our discretion, with an estimated timing 48 / 72h.


Receive an e-mail of shipment as soon as your order is entrusted to the courier and then you will get the link to be able to monitor the delivery of the package. If you do not receive any e-mail from & nbsp; Silkow check that it is not marked as "junk mail or spam" in your e-mail account and verify that you have typed your e-mail correctly when registering for the account or contact us. At the time of delivery, you are required to check the integrity and closure of the package. In case of doubt about the integrity it is essential to "accept the package with reserve". Any problems should be reported to our customer service immediately. No responsibility can be attributed to Silkow & nbsp; in case of delay in delivery due to deficiencies or defaults by the courier. Silkow reserves the right to charge you for any storage and transport costs relating to the return of the goods to the sender in the event of incorrect address, absent recipient, refusal of the package. To avoid unpleasant delays or problems with delivery it is essential to provide a shipping address where a person is always present at the time of collection of the package. We do not deliver by appointment.



You have the right to withdraw from the contract without specifying the reason and to return the ordered products within 7 days of receipt of the goods. The report can be made by e-mail to info@silkow.com.
The products must be returned intact, without signs of use and & nbsp; inserted in their original packaging. Once Silkow has accepted the return, you have 7 days to carry out the traceable shipment at your expense to the following address: Martina Pignaffo, via Crosariole 6, 35010 Trebaseleghe (PD). The returned merchandise travels under your responsibility and you will need to ensure that the merchandise arrives in perfect condition. Within 10 working days of receipt of the returned products, Silkow will refund the amount corresponding to the returned products using the same payment method as the buyer.


The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206 on distance contracts and by the legislative decree 9 April 2003 n. 70 on some aspects concerning electronic commerce. In the event of disputes between Silkow and each end user, the competent court is that of Padova.


The General Conditions of Sale are amended from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on www.silkow.com. These General Conditions of Sale were updated on 10 May 2021.


Silkow di Martina Pignaffo   treats your personal data in compliance with the D.L. n ° 2016/179 and its subsequent amendments. The data you provide are used in order to be able to carry out commercial activities (order fulfillment and assistance) and, in the event of consent, to send promotional communications. In no case and for no reason will they be transferred to third parties. For all the details see our page on the processing of personal data in the "Privacy Policy".


The site www.silkow.com is owned by the sole proprietorship Martina Pignaffo based in via Montello, 55 35010 Trebaseleghe (PD), Italy. VAT number: 05064130288.